Astrolabe is decision-support software that produces statistical price estimates and analytics for extended labor warranties and service contracts on installed home systems. Astrolabe is not an insurer, a service-contract obligor, an administrator, or an actuary of record. Every output is a statistical estimate for decision support only — not a filed rate, an actuarial opinion, insurance, or legal advice. You are solely responsible for the prices you set, the contracts you sell, and compliance with the laws that govern them.
You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. Access to the paid service requires an active plan; we may suspend access for non-payment or violation of these terms.
You retain all rights to the data you upload (your units, claims, and pricing inputs — "Customer Data"). You grant Astrolabe a limited license to process Customer Data solely to provide the service to you. We do not sell your data. Aggregated, de-identified experience may be used to improve pooled pricing (credibility weighting) only for tenants that have explicitly consented, and never in a way that identifies your company to others.
Do not upload data you lack the right to use, attempt to breach security or tenancy boundaries, reverse-engineer the service, or use it to violate applicable law. Extended warranties and service contracts are regulated at the state level; you are responsible for obligor registration, financial-security, and contract-form requirements where you operate.
Paid plans are billed per your selected tier. Fees are non-refundable except as required by law. We may change pricing on notice; changes apply to the next billing cycle.
The service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that price estimates are accurate, complete, or suitable for any particular contract, or that the service will be uninterrupted or error-free.
To the maximum extent permitted by law, Astrolabe's total liability arising out of or relating to the service is limited to the fees you paid in the twelve months preceding the claim. Astrolabe is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or business decisions made in reliance on its output.
Astrolabe does not provide actuarial, insurance, legal, tax, or accounting advice. Before selling any warranty or service contract, have a credentialed actuary review methodology and rates, and have counsel review applicable state service-contract law.
You may cancel at any time. We may suspend or terminate access for breach or non-payment. On termination, your access ends; you may request an export of your Customer Data within a reasonable window before deletion.
We may update these terms; material changes will be posted here with a new "last updated" date. Continued use after changes constitutes acceptance.
These terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules.
Questions about these terms: hello@astrolabesolutions.com.